Welcome to our Employee Spotlight series! At Bartelt, we believe in showcasing the talented individuals who drive our success and embody our commitment to excellence. In this post, we feature Johnny Meireles, our Inside Sales Manager, who shares his insights on what it takes to be a great Original Equipment Manufacturer (OEM).
Meeting and Exceeding Customer Expectations
Johnny emphasizes that being a great OEM goes beyond simply meeting with customers. It involves understanding the unique needs and operations of their facilities. Here’s what Johnny has to say:
“To be a great OEM, you have to first not only meet the customer, but you have to dive into what they do there. It’s more than just supplying them with equipment; it’s finding out what they need specific to their facility and their needs.”
A Holistic Approach to Customer Relationships
Johnny highlights the importance of developing a comprehensive understanding of the customer’s business. This approach involves getting to know the key players and the various aspects of their operations:
“You have to find out about their purchasing, their vendors, their facilities, and their customer reviews. You need a holistic view of their business to help them effectively from our end.”
Beyond Selling Machines
At Bartelt, we believe in selling more than just machines. Our goal is to provide solutions that enhance and promote our customers’ businesses. Johnny articulates this philosophy perfectly:
“It’s not just about selling a machine; it’s about selling them something that’s going to promote their business as well.”
We Are Bartelt
Our dedication to understanding and meeting our customers’ needs sets us apart. Johnny’s approach exemplifies the Bartelt commitment to excellence and customer satisfaction.
Stay tuned for more employee spotlights and insights from the team that makes Bartelt a leader in the industry. We are proud to have individuals like Johnny Meireles who are passionate about driving success for our customers and our company.
Learn More About Bartelt
Interested in learning more about Bartelt and our team? Explore our website and connect with us to discover how we can help meet your packaging needs.
We are Bartelt, and we are here to support and promote your business through innovative and reliable packaging solutions.
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Bartelt is a trusted manufacturer of pouching, cartoning, shrink wrapping, over wrapping, and case and tray packing systems, providing dependable and long-lasting solutions to food and non-food industries. Bartelt also operates as a master distributor for FLtècnics’ rollstock pouch machines. As the world’s first developer of intermittent motion horizontal form fill seal pouching machines, Bartelt is a true pioneer in automated packaging.