At Ossid, we pride ourselves on delivering more than just machinery—we deliver solutions tailored to meet the unique needs of each customer. Our approach is rooted in understanding the complexities of your operations and ensuring that every aspect of our service is customized to address your specific challenges.
Josh Fannon, our dedicated Technical Service Manager, embodies this philosophy in his work every day. In his role, Josh is committed to making sure that every solution we offer is not just an off-the-shelf fix, but a carefully crafted response to the exact needs of our customers. Whether it’s developing a comprehensive Preventive Maintenance (PM) program, creating specialized training programs for facilities with high employee turnover, or providing on-the-spot support for individual issues, Josh and his team ensure that every detail is handled with precision and care.
“We try and tailor all of our solutions to make sure that they fit exactly the customer’s needs. So we’re not offering an out-of-the-box solution and saying, ‘this will fix your problem.’ We’re saying that we can work with you to create a solution that covers every part of the problem for you,” Josh explains.
This customer-centric approach is what sets Ossid apart. It’s not just about meeting expectations—it’s about exceeding them by ensuring that every solution is aligned with the customer’s specifications and satisfaction.
At Ossid, we’re more than just a service provider—we’re a partner in your success. And with team members like Josh Fannon, you can trust that we’re committed to delivering solutions that truly make a difference.
We are Ossid.
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