Welcome to the Ossid Employee Spotlight Series, where you get an exclusive look at the remarkable individuals who make up our dedicated team. Meet the faces behind Ossid and discover the passion, expertise, and commitment that drive us forward. In each episode, we delve into the stories of our team members, showcasing their unwavering dedication to our customers and to each other. Join us as we shine a spotlight on the people who embody the core values of Ossid, delivering excellence and building lasting relationships every day.
Introducing Tiffany Silver
Customer Care Manager
At Ossid, we understand that customer service extends far beyond regular business hours. That’s why we’re committed to being there for our customers whenever they need us, day or night. Whether it’s troubleshooting a technical issue in the middle of the night or providing support first thing in the morning, our team is always on standby to deliver the assistance our customers rely on. We believe that building lasting relationships is not just about meeting expectations—it’s about exceeding them consistently, every step of the way.
Video Transcript:
As Customer Care Manager, I make sure that I service our customers, whether it is customer questions or concerns. I make sure that with our customers I am providing them with the discounts that provides a certain level of service to their company and also building the relationship between Ossid and that particular company. We’re here to make sure that a customer even if it’s after hour services. We’re here to provide service. It can be in the middle of the night, it can be first thing in the morning, but we make sure that there’s a service that we provide to our customer. If the customer needs it, we’re going to get to them.
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