Welcome to the Ossid Employee Spotlight Series, where you get an exclusive look at the remarkable individuals who make up our dedicated team. Meet the faces behind Ossid and discover the passion, expertise, and commitment that drive us forward. In each episode, we delve into the stories of our team members, showcasing their unwavering dedication to our customers and to each other. Join us as we shine a spotlight on the people who embody the core values of Ossid, delivering excellence and building lasting relationships every day.
Introducing Ernie Newell
Senior Vice President – Tray Packaging, ProMach
What truly sets us apart is our unwavering dedication to going above and beyond for our customers. We don’t just sell machinery; we forge lasting partnerships built on trust, reliability, and unparalleled support. Whether it’s troubleshooting technical issues, providing timely maintenance, or offering expert advice, our team is always ready to step in and ensure our customers’ operations run smoothly. We believe that our commitment to outstanding customer service isn’t just a point of differentiation—it’s the cornerstone of our success.
Video Transcript:
We pride ourselves at Ossid on customer service and we feel like that’s what sets us apart from the competition. We feel like we have the best machinery in the market, but what we really do well is service it better than all the competition. People make good machinery. We have good competitors, but they don’t service like we do. We take it to heart. It is our lifeblood and it is coached through our whole team from the day they step on our site they understand that customer service is our number one priority.
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